How to use 3D Event Builder

How do I join two pieces that are already placed?

Press J, click one piece, then click the other. Press J again to turn it off. If you want to join without leaving the tool you are in, hold A instead.

With one piece selected that has exactly one open end, pressing J picks that end straight away — then click a truss piece in the Library to add it there.

How do I take something apart?

Select the piece and press U. It unjoins and moves a foot clear so you can see what you are doing.

I dropped something in the wrong place.

Ctrl+Z undoes it. On a Mac, ⌘+Z.

How do I move one stage deck instead of the whole stage?

Hold M while you drag it. Dragging a deck normally moves the whole stage.

How do I measure something?

Use the measure tool, then click an object or a spot on the floor, then click another. Object to object measures the straight gap between them. Measuring lines are not saved with the show.

Can I check the clear height under the truss?

Yes — turn on openings and the app shows the clear width and height of every opening, with lines showing exactly what is being measured.

Can I hide part of the build?

Use Layers to show or hide whole groups. What you hide is saved with the show, so it looks the same when you open it again.

Can I change the grid, the floor or the units?

All three are along the bottom. Snapping to the grid works with any floor appearance.

Is my work saved automatically?

Your browser keeps a copy as you go. To keep a show on your account — so it is there on another computer, and can be shared — use Save to Cloud.

Can I get an older version back?

Yes. Every save keeps a version, and you can restore any of them. Restoring does not throw anything away: it writes the old drawing back on top as a new version, so restoring is itself undoable.

What happens if I delete a show?

Shows are archived rather than destroyed. An archived show stops appearing in your list and can be restored.

Can I print a drawing set?

Yes — the print packet gives you an ISO view, a top view, four elevations for each structure, the inventory, and a spec page for every video wall. It opens your browser's print dialog; choose Save as PDF to keep it as a file.

How do I send a client a 3D view?

Share this view makes a link to what is on screen, from the angle you are looking from. Whoever opens it can look around in 3D. They do not need an account and they cannot change anything.

Does the link keep working if I change the show?

Yes. The link always shows the current version, so a client who opens it next week sees your latest drawing, not the one you sent.

How do I turn a link off?

In the share panel, turn off any link you have made. It stops working immediately, for everyone who has it. Only the show's owner can do this.

What is the difference between the team and a collaborator?

Your team is the people in your company — they are on your plan and can be invited from the Team panel. A collaborator is added to one particular show, which is how you work with someone outside your company on a single job.

What happens if two of us open the same show?

You will see a note saying who else has it open. If they save while you are in it, you get told to reload so you are not working from an old copy.

If you both save anyway, the second save is refused rather than quietly overwriting the first — you will be asked what to do.

Where is the gear list?

The Equipment page counts everything in the show, grouped, with part numbers. It updates as you build.

Can I export it?

Yes — CSV for a spreadsheet, Excel, or a printable version.

Why don't I see weights?

Deliberately. Weights and load ratings are not shown in the app. Rigging loads have to be worked out by a qualified person against the real gear on the day, not read off a drawing tool.

What is the Cable Plan page for?

Drawing the signal and power runs between boxes — what plugs into what, and the route it takes. Press D to start drawing, click your points, and X to finish.

What is Create Concept Image?

It turns your 3D layout into three photo-style pictures of the finished event — from the front and both front corners — so a client can see what they are buying.

How exact are they?

They are guided generations, not exact. The AI is given your layout, your counts and strict rules about not adding or removing gear, and it follows them closely — but it is making a picture, not a drawing. Every image is labelled "Concept image — not to scale." Never rig, quote or build from one.

What does it cost?

A set of three costs 100 credits. Credits are only taken once the images actually arrive — if a generation fails, you are not charged.

Where do the images go?

They are kept with the show, so you can come back to them later. You can also download any of them.

What do the plans include?

Basic, Pro and Team. Pro and Team include concept-image credits each month; Basic does not, and can buy credits as needed. Tax is included in the price shown — nothing extra is added at checkout.

How does the free trial work?

Seven days. You add a card to start it and are not charged until it ends. Cancel any time before then and you are not billed.

Do my credits expire?

Credits included with your plan reset each month — use them or lose them. Credits you buy never expire. When you generate images, the monthly ones are used first, so the ones you paid for are the last to go.

What happens if my payment fails?

Nothing is deleted. Your shows stay exactly where they are; you just cannot open or edit them until billing is sorted out. Update your card and everything comes straight back.

Can I get a refund?

Ask us. Refunds are at our discretion and we would rather sort out a problem than argue about it. Credits already spent on images are not refundable — once the pictures are made, the cost has been incurred.

How do I change my card, see invoices or cancel?

Account → billing. That opens Stripe's own page, where your card details live. We never see or store your card number.