Legal
Privacy Policy
Last updated: November 8, 2026
This policy says exactly what 3D Event Builder collects, why, and who else handles it. It covers the website at 3deventbuilder.com and the 3D Event Builder app.
1. Who we are
EZ Live Productions LLC
5528 Blue Heron Dr
Bonanza, OR 97623
info@3deventbuilder.com
2. What we collect
Your account. Your email address and password, your display name, and your company name. The password is handled by our accounts provider and stored as a hash — we never see it.
Your designs, when you save them to your account. The drawing itself, its name, and a history of previous versions with the date and the person who saved each one. Designs you do not save to your account stay in your own browser and are not sent to us.
Who you work with. The email addresses you invite to your company or to a particular show, and whether the invitation was accepted. While a show is open we record that you have it open, so other people on it can be told — that record is removed shortly after you close it.
Share links. When you create one we store the link, which show it points to, and when it was last opened. Anyone who has the link can view that show without an account.
Billing, if you subscribe. Our payment company, Stripe, collects and holds your card details. We never see or store your card number. We keep an identifier for your Stripe customer record, which plan you are on, whether it is active, and your trial end date.
Concept images, if you use them. When you ask for concept images, we send Google three pictures of your 3D drawing and a written description of what is in it — the equipment, counts and dimensions — so it can generate the images. We store the images and a record of the credits used.
When you contact us through the form in the app, we receive your message, your email address, and which plan your account is on.
When you visit the site, our hosting provider handles basic request information such as your IP address and browser type, so it can deliver the pages and protect the site. We do not store this in our own database. We set one cookie when you sign in, so the app knows you are signed in. It holds no personal information and is not used for tracking.
3. What we do not collect
- No analytics and no tracking. We do not record which pages you visit or which features you use.
- No advertising cookies, and no advertising of any kind.
- No card numbers. Stripe handles those and we never see them.
- No location, phone number, contacts or photos.
4. Why we collect it
- Account details: to sign you in, show your name on work you saved, and email you about your account.
- Your email address: to send you news about 3D Event Builder — new features, tips, and offers from us and our industry partners. Every one of those has an unsubscribe link, and stopping them never affects email about your account.
- Your designs: to store them for you and let you open them anywhere, share them, and go back to an earlier version.
- Invitations and who has a show open: so the right people can reach your work, and so two people do not overwrite each other.
- Billing details: to take payment, apply your plan, and send receipts and notices.
- Concept images: to generate the pictures you asked for and to charge the right number of credits.
- Messages you send us: to answer them.
- Request information: to deliver the site and keep it secure.
5. Email we send you
Two kinds, and they are separate.
- Account email — sign-in links, password resets, trial and billing notices, receipts, and replies to messages you send us. These are part of the service and always send.
- News about 3D Event Builder — new features, tips, and offers from us and our industry partners. Every one has an unsubscribe link at the bottom. One click stops it, and you keep your account and everything in it.
We may also hold an email address that reached us another way — given to us at a trade show, by a company we work with, or on a list shared with us — so we can tell you about the service. Those emails carry the same unsubscribe link, and you can write to info@3deventbuilder.com to come off the list.
If an address bounces, or marks us as spam, we stop sending to it.
6. Who else handles it
| Service | What it does for us | What it receives |
|---|---|---|
| Our database and sign-in provider | Stores your account and your work | Your account details, your saved designs and their history, invitations, billing status |
| Our hosting provider | Serves the website and app, and stores concept images | Basic request information (IP address, browser); the concept images made for your shows |
| Stripe | Takes payment | Your card details and email address. Stripe holds these; we do not |
| Generates concept images | Three pictures of your 3D drawing and a written description of what is in it, each time you ask for images | |
| Our email provider | Sends our email | The email address a message is going to, and the message |
Each of these handles the information on our behalf, for the job described, and for nothing else.
About the concept images. What we send Google is your drawing and a description of it. It does not include your name, your email address, your company name or your client's name. Google processes it to make the pictures and returns them to us.
7. Your designs are yours
We do not use your designs to train any AI model, and we do not give them to anyone to train one. We do not sell or share your designs.
8. How long we keep it
- Your account and designs: for as long as you have an account. Cancelling does not delete them — your account locks and everything stays where it is, so it is all there if you come back.
- Concept images: kept with the show that made them. We may remove images older than 12 months.
- Billing records: kept as long as the law requires us to keep them, which is longer than your account.
- Messages you send us: kept so we have the history of a conversation.
- Details from our old early-access form: until you ask us to delete them.
9. Deleting your information
You can delete your account yourself, from inside the app. It asks you to type your email address to confirm, tells you exactly what will go before it does anything, and then removes your account, your designs and their history, and your concept images. It cannot be undone.
If you are the only owner of a company that other people are still using, we ask you to make somebody else an owner first. Deleting your account would otherwise take away their work, and that is not yours to remove.
You can also email info@3deventbuilder.com with the subject "Delete my data", from the email address on your account, and we will do it for you and confirm by email within 30 days.
Two things we cannot delete: billing records the law requires us to keep, and work you contributed to a show that belongs to somebody else's company — that show is theirs, and removing it would take away their work.
If you have asked not to receive our news email, we keep a record of that after deleting everything else. It is the only way we can be certain not to email you again.
Designs saved only in your browser stay on your computer. Remove them by clearing your browser's site data for 3deventbuilder.com, or with Start a New Project in the app.
10. Your rights
You can ask us to show you, correct, export, or delete the information we hold about you. Email info@3deventbuilder.com. We will answer within 30 days.
11. Age
3D Event Builder is for people 18 and older. We do not knowingly collect information from anyone under 18. If you think someone under 18 has an account, email us and we will delete it.
12. Security
All connections to the site and app are encrypted (HTTPS). Your designs are readable only by you, the people in your company, and anyone you add to a show — enforced by the database itself, not only by the app. Passwords are hashed by our accounts provider and are never visible to us. The sign-in cookie cannot be read by scripts in your browser.
Anyone who has one of your share links can view that show. That is what the link is for, so send it only to people you mean to. You can turn a link off at any time from inside the app.
13. Where it is stored, and visitors from outside the US
Your information is stored in the United States. If you are in the European Union or the United Kingdom, you have rights under the GDPR, including access, correction, deletion and objection; use the email above. We process your information to provide the service you asked us for, and to meet our legal obligations.
14. California residents
Under the CCPA you can ask what personal information we hold, ask us to correct or delete it, and not be discriminated against for asking. Email info@3deventbuilder.com and we will answer within 45 days.
15. Changes to this policy
We will post any change on this page with a new "Last updated" date. For a change that matters, we will email people with an account before it takes effect.