Legal

Terms of Use

Last updated: November 2, 2026

These terms are the agreement between you and EZ Live Productions LLC ("we", "us") for using 3D Event Builder — the website at 3deventbuilder.com and the 3D Event Builder app (together, "the service").

1. Who we are

EZ Live Productions LLC
5528 Blue Heron Dr
Bonanza, OR 97623
info@3deventbuilder.com

2. Agreeing to these terms

By requesting access, or by using the service, you agree to these terms and to our Privacy Policy. If you use the service for a company, you agree on behalf of that company and tell us you are allowed to.

3. Who can use it

You must be 18 or older to use the service.

4. Accounts

• Anyone can create an account. Keep your login private — you are responsible for what happens under it.
• One account is one person. Share a company instead of a password.
• We may suspend or end access for anyone who breaks these terms.

5. Plans, trial and billing

Plans are monthly, in US dollars, and the price you see is the price you pay — sales tax is included in it rather than added at checkout.

• Basic — $9.99 a month. One user.
• Pro — $29.99 a month. Up to 3 collaborators per show.
• Team — $79.99 a month. Unlimited collaborators, shared company drawings.

The free trial is 7 days and asks for a card. Nothing is charged during it. When it ends, the plan you chose begins and the card is charged. We will email you before that happens, with the date and the amount. Cancel before the trial ends and you are never charged at all.

Payments are taken by Stripe. We never see or store your card details. Charges appear on your statement as 3DEVENTBUILDER.

6. Cancelling

You can cancel at any time, from inside the app. No phone call, no email to us, no notice period. You keep access until the end of the period you have already paid for, and you are not charged again.

Nothing is deleted when you cancel, or when a payment fails. Your account locks — you can still sign in and see your shows, but not open or edit them. Every drawing, saved version and pull sheet stays exactly where it is, and share links you have already sent to your own clients keep working. Subscribe again and everything opens where you left it.

7. Refunds

Refunds are on request. If you have been charged and something is not right, write to us within 30 days of the charge and we will look at it. Most requests are approved.

Refunds are granted at our discretion. We would always rather hear from you than have you raise it with your bank — tell us what went wrong and we will try to put it right.

8. Concept images and credits

Concept images are AI-generated interpretations guided by your drawing. They are illustrative only — not a plan, not to scale, and not a representation of what will be built. Do not rely on one for quoting, ordering, rigging or anything else that has to be right.

Credits are used when images are delivered. If a set of images fails to arrive, you are not charged for it. Because images are generated at the moment you ask for them, credits already spent are not refundable. Unspent credits are covered by the refund policy above.

Credits included with a plan are granted monthly and do not carry over. Credits you buy do not expire while your account exists.

We keep concept images for up to 12 months. Images belonging to a show you delete are removed with it. Download anything you want to keep.

9. What you may not do

• Break into, overload, or try to get around the security of the service.
• Scrape or copy the parts library, or resell or rent access to the service.
• Use the service for anything illegal, or to upload content you do not have the right to use.

10. Your designs

• Your designs are yours. We claim no ownership of them.
• Today the app saves your designs in your own browser and in files you save yourself. They are not sent to us.
• When cloud saves are switched on, you give us permission to store your designs and show them to you — and to anyone you share them with — only so the service works.
• Share links: when share links are switched on, anyone who has a link you create can view that design, and always sees its latest version. You decide who gets a link. Forwarding a link forwards the design.
• Keep your own copies. Use Save as to save a file of anything that matters to you.

11. A planning tool — not engineering

3D Event Builder is a planning and drawing tool. It is not structural engineering and it does not certify that any rig, stage or structure is safe.

• Weights, loads, counts, lengths, power and cable figures are planning estimates. Some are placeholders and are marked as such.
• Parts are drawn to published sizes or generically. Always check the manufacturer's own data, load tables and instructions.
• Every rig, stage and structure must be checked and approved by a qualified rigger or engineer, and must follow local codes and the venue's rules, before it is built or loaded.
• You are responsible for what you build from a drawing made with the service.

12. Our property, and other companies' names

• The service, its name, design, code and parts library belong to EZ Live Productions LLC.
• Manufacturer and product names belong to their owners. Where a manufacturer has given us written permission, their products are shown under that permission. Other products are drawn generically, by type and published size. Showing a name does not mean that manufacturer endorses the service.
• RCF. RCF product representations are based on dimensional data published by RCF S.p.A. RCF and the RCF logo are trademarks of RCF S.p.A. Used with permission.
• d&b audiotechnik. d&b audiotechnik product representations are based on publicly available data published by d&b audiotechnik GmbH & Co. KG, used with permission. That consent is given until further notice and may be withdrawn at any time. Plan and verify every array in d&b ArrayCalc — it is the authority on load limits and mounting constraints, and this service is not.

13. Changes to the service

The service changes as we improve it. We may add, change or remove features, and the service may be unavailable at times. We do not promise it will always be up or free of errors.

14. No warranties

The service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, including fitness for a particular purpose, accuracy, and non-infringement.

15. Limit of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost profits, data or business. Our total liability for any claim about the service is limited to the amount you paid us for it in the 12 months before the claim, or US$50 if you paid nothing.

16. Ending

You can stop using the service at any time, and ask us to delete your information (see the Privacy Policy). We can end your access if you break these terms or misuse the service.

17. Governing law

These terms are governed by the laws of the State of Oregon, USA. Any dispute will be handled in the state or federal courts serving Klamath County, Oregon.

18. Changes to these terms

We will post any change on this page with a new "Last updated" date. For a change that matters — such as billing — we will tell people with an account by email before it takes effect.

19. Contact

EZ Live Productions LLC
5528 Blue Heron Dr
Bonanza, OR 97623
info@3deventbuilder.com